Incorrect email
Please ensure that your email is correct including case
Wrong password
Please ensure that you are entering the correct password. If you have forgotten your password, you can use the Forgot My Password function to get a reset password link via email.
No connected to the internet
Make sure you are connected to the internet, you can check your internet connect and speed here
https://www.speedtest.net/.
Entering an incorrect email address can cause an email not to arrive in your inbox
Please ensure that you are entering the correct email including character case.
Some older web browsers and devices are unable to correctly display YouthCHAT due to not supporting some of the
features which modern web browsers provide. We aim to support as many devices and browsers as possible, but in
general devices or browsers older than 2016 may experience some graphical issues. Even more recent devices which are not running up-to-date software may also experience graphical issues.
The following may help to resolve the issue:
-
Clear the history and website data of your browser. For example, on iPad, please go to device "Settings" > "Safari" > "Clear History and Website Data".
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If a new software update is available for your device, updating will often resolve the issue. For example, on iPad, please go to device "Settings" > "General" > "Software Update".
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If you are using a tablet or mobile device, try using a desktop if one is available. Most reported graphical issues arise on older iPad devices in which software is not up-to-date. Desktop devices are usually not affected, so an (at least temporary) solution is to use a desktop device if one is available.
If you are still unable to use YouthCHAT due to a graphical issue, please email the helpdesk
helpdesk@youthchat.co.nz and include as much information as you can about the model of your device, the software version that is installed, and a description of the graphical issue.
If you are still having problems after trying the above solutions or have another type of problem
Please email the helpdesk
helpdesk@youthchat.co.nz